FAQs for ROBIN Chat

If you have any question about ROBIN Chat, please refer the FAQS in this page.

1. Most Frequently Asked Questions

(1) How can I change my profile picture.

You can see how to change / update your profile picture. Click here

(2) How can I sendmy friend’s request?

You can send your request for new friends on ROBIN Chat. Click here

(3) How can I make free calls?

Visit here.
*This page is about both free call & video call.

(4) Is Login Password different to Passcode?

Login password is the password to be always issued at the time of ROBIN registration, is intended to enter when you log in.
The pass code is a four-digit number for you to set an arbitrary for the strengthening of security. If you set a passcode lock, enter a 4-digit passcode every time you open the app will be requested in the smartphone.
How to set the pass code is here

(5) the application was no longer open to forget the four-digit pass code.

If you have forgotten your pass code, remove the ROBIN Chat from smartphone to (uninstall), you will need to install it again.
※ does not remove the history of the chat messages even in this case. After reinstalling, chat messages will be synchronized again when you log in.

(6) How do I do I log out?

Log out of the way is here

(7) lost my login password (Green Box ID), you can not log in.

If you have forgotten your password, please re-set the information below.

Re how to set the password is here

※ In the re-setting of the case you forget your password, you will need to log out once app. Since it is necessary to enter the Green Box ID at the time of re-setting, it is recommended that you check the Green Box ID of your own in the profile screen before you log out.

How to respond when you forget the Green Box ID is here

(8) mobile phone you want to change the model, are there any that you in advance in order to take over the app?

The loss of the model change and mobile phone, to the takeover of failure due to such application, you do not need a special advance preparation (only Green Box ID and password must be stored)
to install the application on a new terminal, ID friends list or Once you enter the password and chat messages will be synchronized.
If you login from the new terminal, it will be automatically logged out of the old terminal that was logged in previously.

(9) does not come out even if the search for a friend.

From the “Find Friends”, you can search by entering one of the user name · ID · telephone number and e-mail address of the person you want to send a friend request.
Search suggestions, will be displayed only if the input content is matched perfectly with the registration contents of the user.
How to find friends, have been posted on the friend search and how to add. Click here

② service

(10) service ROBIN Chat in there a charge?

All the basic services of ROBIN Chat is available free of charge.
However, the mobile phone company you use you will need to pay the communication charges for the transmission and reception of data.
If you have not subscribed to the packet flat-rate service, the fee is generated for each connection, because there is a case to be a large bill, we recommend to subscribe to flat-rate service.

(11) for a packet fee

The basic services of ROBIN Chat is available for free, but the cost of communication for each connection can occur depending on the mobile phone of the rate plan. We recommend the use of a packet flat-rate plan.

(12) Please tell me the ROBIN Chat recommended environment

Recommended environment of ROBIN SNS is as follows.
· IOS 9.0 or higher
· Android 4.4 or higher

(13) or can also be used in foreign countries?

All the basic services of ROBIN Chat even in foreign countries can be used free of charge.
Also If you want to use with my friends who live in foreign countries (such as chat and call), it is such as international telephone charges does not occur.
However, in the same way as domestic also overseas, communication charges related to the transmission and reception of the data to the mobile phone company you use will occur.
When you use a terminal that has been agreement in the country in foreign countries, please check the agreement because of different pricing structure of domestic and overseas data charges.
For more information on data charges, please contact us for data communication fee abroad to a mobile phone company.

(14) Is it possible to use the same account from a plurality of terminals?

The smartphone app ROBIN SNS, you can not use the same account from a plurality of terminals.
Mobile phone number one, or e-mail address, one for, it is possible to carry out only one application authentication.

(15) The basic what to do if a problem occurs?

ROBIN Chat the problem is if you are experiencing (froze, such as the button can not tap), First of all, please try the following.
· ROBIN Chat to log out from the
stop all the application of in-boot
restart of · ROBIN Chat app and terminal

(17) Are there any age limit to use the ROBIN Chat?

Age limit to use the ROBIN Chat is not.
※ Depending on the account type, you will find that the age limit is provided.

③ registration

(18) ROBIN please tell me how the new registration of Chat.

ROBIN procedure of new registration Chat is here

④Check and change of registration information

(19) Is it possible to change Green Box ID is to be entered at login?

You can not change the Green Box ID.

(20) Is it possible to change your login password?

Login password can be changed.
How to change the login password are posted on the profile setting method. Here
※ Even if you change the login password, the password of the Green Box does not change. Changing the login password here, only it affects only ROBIN Chat.

(21) of the status message?

Status message is the space to express their feelings and situation in ROBIN SNS.
In addition to the user to use the ROBIN SNS can inform their feelings and circumstances.
Friends of status messages, you can check from your friends list.
Setting the status message procedure are posted on the profile setting method. Here

⑤ friends

(22) you want to add and search for friends

You can add friends in ID search and QR code.
The search and how to add a friend here

(23) or friends You can add up to many people at the maximum?

Friends You can add an unlimited number.

(24) mechanism, which is displayed in the “acquaintance be?” Is?

Users that are displayed in the “might know?”, The user who is logged in ROBIN Chat at that time will be displayed at random.

(25) To block a friend?

Cancellation and friends of the block method here

※ the block?
Messages from the other party, free calls, you will not be able to receive video calls,.
Message to the other party, free calls, you will not be able to send video calls, a.
– the other party is deleted from friends, it will be displayed in the “block list”.
– not a feature to completely remove it from the “might know?” The opponent.

(26) to block the person is not a friend?

And users that are displayed in the “acquaintance be?”, You can refuse to receive from the non-friend users.
Instructions are posted on the Release method with block of friends. Click here

(27) would like to revive the friends that have been deleted by the block

When you use the block function, the other party in the case of my friend will be removed from your friends list.
If you want to display in again friend list once deleted friends, you will need to be approved by sending a friend request.

(28) If you deny friend requests, then either you can not be friends?

Once, even if you deny friend requests, or get the request again, by sending a friend request from your opponent, you can add it to a friend.

(29) The name of your name and your friends are garbled

If the name is displayed garbled, there is a possibility that the pictograms in the name is being used.
Depending on the model of your device may pictograph is not displayed correctly.

(30) I have the wrong friend requests

Only before the other side is to approve the request, you can cancel a friend request that you have sent.
Procedure to cancel the friend request, there is described in the fourth friend search and how to add. Click here

About ⑥ group

(31) To create a group?

Create a Group procedure here

(32) procedure to invite new members to the group

Already you can invite additional friends to the chat room of the group that are present.

It has been described to create procedure group. Click here

(33) to participate in their own group?

The group, it will not be able to participate unless invited.

(34) The maximum number that can be invited to a group?

You can invite up to 499 people at the maximum.

(35) canceling method when you invite the wrong group members

You can only user (administrator) who created the group perform.

(36) the group name and group profile photo can not be changed

It is able to change the profile photo of the group name or group, the user (administrator) who created the group only.

Change procedure create procedure the group has been described. Click here

(37) There are people who want to block in the group. Is it possible to block only one person in the group?

Even users who are blocked with private chat, if you participate in the same group chat, allows you to chat only in that group. Group chat will not be able to block.

⑦ Setting

(38) to open the setting screen?

How to open the setting screen are posted on the profile setting method. Click here

(39) can be in the “profile” of the Settings page

You can:.
Profile image of change
settings, phone number
, status notification settings
· QR code display of, QR code reader
change the login password

Specific steps here

(40) What you can do with “Manage your friends” setting page

You can:.
· Friends automatic addition of the ON / OFF setting
, ON / OFF settings allow users to add to the friend
approval / denial of friend requests received,
confirmation of friend requests that you and transmission, cancel
the confirmation of the block list, add / release

(41) “security” of the setting page

4-digit passcode lock by setting, you can enhance security.
※ you can also set the IOS In Touch ID.
You can also your account from being displayed in the “acquaintance be”.

(42) “notification within the app” of the setting page

Notification sound, you can ON · OFF setting of the notification vibration.
The setting here will be reflected in the whole application.
If you want to make the ON / OFF setting of notification sound or vibration in each chat room, it can be set individually from the menu of each chat room.

App notification ON · OFF setting procedure here

(43) “photos and videos” of the setting page

You can image and video settings in the app.
In order to limit the data traffic, and you can also limit the upload of high-quality data, the video auto-play in the chat to Off.

⑧About chat

(44) or you can chat with people other than your friends?

With other user who is not already a friend you can chat or call.

(45) for the automated translation

It can be translated by selecting the sent and received messages.
How to use automated translation is here

(46) about the secret chat

The secret of the chat, the transmitted messages and images, chat the other party was equipped with a function to automatically delete at the time has passed a certain period of time from the read. Messages and images sent by setting the time to be displayed will be deleted automatically when too much time has been set.
How to use the secret of the chat here

(47) To report a nuisance is?

If the unsolicited message arrives, you can report an opponent from the chat screen.

Notification procedure here

※ Please be assured that not transmitted that the Problem is the other party.
※ After confirming a report from the user, it conducted a survey in the management side to the group, seems to me corresponds to the case where such act of violation of the Terms and Conditions could be confirmed.
※ For more information, such as survey results and response, in order to related to the privacy of the other party, you can not get to tell me.

⑨ Other

(48) for feedback

Opinions and requests about ROBIN Chat, you can tell your feedback to management. You can also report bugs.
※ There is no separate answer to feedback.
Feedback of the procedure here

※ Tips for writing a feedback that can help
you enter as much as possible specific information. If the name is not known, it is described in the words instead. As will be described in detail, making it easier to understand the problem in ROBIN.
Please refer to the description as much detail as possible about the problem. Operation of bugs and problems were going to when that occurred, please let me know about the actual operation.
When let us know the bugs and problems, the type of your terminal equipment, please described in conjunction with the version information.
Example: iPhone7, Xperia Android version 5.0, etc.